Privacy policy

Privacy policy and personal data protection

-Introduction and general information -

The Privacy and Personal Data Protection Policy aims to provide information regarding the collection, use and disclosure to third parties of personal data by LVD PRIME CONCEPT SRL, a Romanian company, headquartered at Strada Constantin Brătescu no. 5, ap. 10, room 3, Constanța, Constanța County, Romania, registered with the Trade Register under J13/1507/2023, unique registration code 48094735 (hereinafter referred to as "FOtehniq").

Your privacy is very important to us. Therefore, we strive to process your personal data in accordance with the principles set out in the data protection legislation applicable in Romania, including Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC ("GDPR"). Personal data means any information relating to an identified or identifiable natural person, and an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the physical, psychological, mental, economic, cultural or social identity of that person.

This privacy and personal data protection policy refers to the personal data of our customers, suppliers, business partners, other persons who contact and visit us and their representatives, potential collaborators and collaborators and applies to data collected through our website, www.fotehniq.ro , as well as to all other personal data that we collect via email, contact form or through other offline variants.

This privacy and personal data protection policy describes:

The categories of personal data we collect and process;
The purposes for which we collect and use your personal data;
The reasons for processing for such purposes;
The duration of processing this data;
Your rights as data subjects and how you can exercise them;
To whom we may disclose personal data.

CATEGORIES OF PERSONAL DATA. PURPOSE, BASIS OF PROCESSING AND METHOD OF DATA COLLECTION

In the context of your interaction with FOtehniq, in the role of a customer or potential customer, you, as a natural person, may be subject to the data processing activities we carry out. We inform you of the collection of personal data of our users for various legitimate and well-defined purposes, intended to improve the user experience and ensure the optimal functioning of our services. These purposes include:

Providing and Improving the Services to process and administer user registrations and accounts, to facilitate and manage orders, payments and deliveries, and to provide technical assistance and customer support.
User Experience Personalization to personalize content and recommendations based on user preferences and interests and to remember user preferences and settings for future visits.
Communication and Marketing to send marketing communications, promotional offers and updates about our products and services and to respond to users' questions, requests and feedback. We may also use your contact details to provide you with specialized newsletters about our services and products in electronic form, but only if you have subscribed and, therefore, expressed your express consent to such processing. You can always withdraw your consent, expressing your option not to receive newsletters in the future by clicking "Unsubscribe" when you receive the respective email or writing to us at info@fotehniq.ro
Analytics and Statistics to analyze browsing behavior and user interaction with our site and to generate reports and statistics that help us improve services and develop new functionalities.
Security and Integrity to protect the security of user accounts and prevent fraudulent activity, and to detect and respond to security threats and violations of our terms and conditions.
Compliance with Legal Obligations to comply with legal obligations and regulations in force and to respond to legal requests from competent authorities.
Improving Services and Developing New Products to collect feedback from users that helps us improve existing services and develop new products.
Customer Relationship Management to manage and improve the relationship with customers and ensure a satisfactory experience.

All these purposes are pursued with strict respect for the rights and freedoms of users, ensuring transparency and security in the processing of personal data. If we wish to use personal data for purposes other than those described in this policy, we will obtain the prior consent of the users of the website www.fotehniq.ro

Categories of data processed in the context of our relationship with you

In the context of our relationship with you, we collect the following types of personal data and technical information to provide you with an optimized and personalized experience on our website:

Identification Data consisting of first and last name, postal address, email address and telephone number.
Authentication and Account Data such as username and password.
Transaction Data such as payment details (e.g. credit card number, expiration date) and purchase history.
Technical Data such as IP address, browser type and version, operating system and device ID.
Usage Data consisting of the pages visited on our website, the time spent on each page, and clicks and actions on the site to improve the online shopping experience.
Data Collected through Cookies and Similar Technologies (browsing preferences, search history and products viewed or added to the shopping cart).
Location Data such as approximate geographic location obtained through IP address and precise location data, if allowed by the user.
Marketing and Communication Information (marketing communications preferences, feedback and survey responses).
Other Specific Data consisting of any other information that users voluntarily provide through forms on our website, including comments and reviews.

This data is collected through various means, including, but not limited to, registration forms, cookies, browsing sessions and direct interactions with our website. We ensure that all data collected is used in accordance with the purposes specified in this privacy policy and is protected by appropriate security measures.

Data collection method

When you visit our website www.fotehniq.ro , we collect your personal data through various means to provide you with a personalized and efficient experience. When you register to create an account, fill out our contact form or place an order, you provide us with information such as your name, email address and phone number.

As you browse, we automatically collect technical data, such as your IP address, browser type, and the pages you visit. This information helps us understand how you interact with our site and improve its functionality.

We use cookies to remember your preferences and track your activities on the site. These small files stored on your device allow us to personalize content and provide you with relevant offers.

When you participate in our surveys or leave reviews, we collect your feedback to improve our products and services. Also, if you opt in to receive marketing communications, we use the data to send you information about promotions and news.

All of these collection methods are intended to provide you with a better experience on www.fotehniq.ro , while respecting the privacy and security of your personal data.

Legal basis for data processing

As you browse our website, www.fotehniq.ro , and interact with our services, we process your personal data in accordance with the legal grounds established by the regulations in force. Each data processing action is based on one or more of the following legal grounds, ensuring that we respect your rights and freedoms.

Consent

When you choose to register for our newsletter, fill out a contact form, or participate in our surveys, we ask for your explicit consent to collect and use your data. For example, if you provide us with your email address to receive promotional offers, we do so only with your explicit consent.

Execution of a contract

When you place an order on our website, the processing of your personal data becomes necessary for the performance of the contract. For example, we use your contact information and delivery address to process and ship your order. Payment details are also processed to complete transactions.

Fulfillment of a legal obligation

FOtehniq is required to comply with certain legal and fiscal regulations. For example, we retain your invoices and purchase history to comply with accounting and audit obligations. In such cases, data processing is necessary to comply with legal requirements imposed by the authorities.

Legitimate interest

In some situations, we process personal data based on our legitimate interest, ensuring that this interest does not override your fundamental rights and freedoms. For example, we collect usage and performance data to improve the functionality and security of our website. This allows us to provide a better and safer experience for all our users.

Protection of Vital Interests

In rare cases, we may need to process your personal data to protect your vital interests or those of others. For example, if we discover a security breach that could affect your account, we will act quickly to protect your personal information and prevent potential harm.

Each legal basis we rely on is applied carefully and responsibly, ensuring that the processing of your data is carried out in accordance with the highest standards of confidentiality and security. Thus, we are committed to protecting your personal data and respecting your rights in all interactions you have with www.fotehniq.ro

Your rights

As data subjects, the GDPR gives you a number of rights, including:

Right of access - allows you to obtain confirmation that your personal data is being processed by us and, if so, the relevant details of these processing activities;
Right to rectification - allows you to rectify your personal data if it is inaccurate;
The right to erasure - allows you to obtain the deletion of your personal data in certain cases (for example, if the data is no longer necessary in relation to the purposes for which it was collected, or you have withdrawn your consent when the processing was based on your consent or the data has been processed unlawfully);
Right to restriction - allows you to obtain restriction of the processing of your personal data in certain cases (for example, when you contest the accuracy of your personal data, for a period that allows us to verify such accuracy);
The right to object - allows you to object to the further processing of your personal data under the conditions and limits established by law;
The right to data portability - allows you to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to transmit this data to another data controller.
Right to withdraw consent - you have the right to withdraw your consent to the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal. For example, if you have opted to receive our newsletter, you can unsubscribe at any time by simply clicking on the unsubscribe link in each email you receive.

We are happy to ensure the exercise of these rights.

You can freely and at any time exercise your rights mentioned above and learn more about these rights by submitting a written request to us, as the operator, by e-mail to info@fotehniq.ro.

You also have the right to lodge a complaint with the data protection authority. We encourage you to contact us immediately if you believe that your personal data has been provided without consent. We are committed to always treating your requests with the utmost care and to addressing your questions as soon as possible.

Data Security

On our website, www.fotehniq.ro , we use the Shopify platform to provide you with a safe and reliable online shopping experience. Shopify is recognized for its rigorous security measures, designed to protect users' personal data and transactions. These measures include:

SSL (Secure Socket Layer) encryption : Shopify uses SSL encryption to protect sensitive data, such as payment information and login credentials, as it is transmitted over the internet. This ensures that the data is encrypted and cannot be intercepted by unauthorized third parties.
PCI DSS (Payment Card Industry Data Security Standard) Certification : Shopify is PCI DSS Level 1 compliant, which means it adheres to the highest security standards for processing, storing, and transmitting credit card information.
Monitoring and Fraud Detection : Shopify has advanced transaction monitoring and fraud detection tools that help identify and prevent suspicious or unauthorized activity.
Security Updates and Patches : Shopify regularly applies security updates and patches to protect the platform against known vulnerabilities and emerging threats.
Access Control and Multi-Factor Authentication (MFA) : Shopify offers access control mechanisms and support for multi-factor authentication, which adds an extra layer of security for admin accounts.
Data Backup and Recovery : Shopify performs regular data backups and has disaster recovery plans to ensure service continuity.

By using the Shopify platform, www.fotehniq.ro benefits from these advanced security measures, ensuring that your personal data is adequately protected and that you can shop online with confidence.

Disclosure of data to third parties

On our website, www.fotehniq.ro , it is sometimes necessary for us to share your personal data with third parties to ensure the efficient provision of our services and to provide you with an improved experience. Here is how and with whom we share this data:

Courier Companies : To deliver your orders quickly and safely, we collaborate with the courier companies Pactic and Sameday. We provide them with the necessary information, such as your name, delivery address, and phone number, so they can deliver the products to your door.
Social Media : To connect with you and keep you up to date with the latest news and offers, we use social media platforms such as Facebook, Instagram, TikTok and YouTube. These platforms may receive aggregated and anonymized data to help us personalize content and advertising campaigns.
Email Marketing : To send you newsletters and personalized offers, we partner with email marketing platforms Klaviyo and HubSpot. They manage our contact lists and help us send relevant and targeted communications. The data shared includes email addresses and marketing preferences.
Accounting and Audit : In order to comply with our legal and tax obligations, your data may be shared with our accounting team and external auditors. They have access to the information necessary to prepare financial records and accounting reports in accordance with applicable law.
Courts and Lawyers : In the event of legal disputes or to defend our rights and interests, we may disclose your personal data to courts, our lawyers or other legal advisors. This information is shared only when it is absolutely necessary to comply with legal proceedings and protect our interests.

Specialized Institutions

In specific situations, we may be required to share your personal data with specialized institutions, such as regulators or government agencies, to comply with legal requirements or to respond to official requests. All of these third-party partners are carefully selected and are required to comply with our strict privacy and security standards. This ensures that your data is protected and used only for the purposes for which it was collected.

Data retention period

On our website, www.fotehniq.ro , managed in collaboration with Shopify, we retain your personal data for the periods necessary to fulfill the purposes for which it was collected, in accordance with legal obligations and regulations in force. Here are the specific details regarding the retention period for different types of data:

Identification and Contact Data : Personal data provided when creating your account, such as your name, email address and phone number, is retained for as long as your account is active. If you decide to close your account, this data will be deleted within 30 days of your request to close your account, unless we are required to retain it for a longer period for legal reasons.
Transaction Data : Information relating to purchases and transactions made on the site, including payment details and order history, is retained for 7 years to comply with our accounting and tax obligations. This period may be extended if necessary to resolve disputes or comply with other legal obligations.
Marketing Data : Data collected for marketing purposes, such as newsletter subscriptions and marketing preferences, is retained until you withdraw your consent or request its deletion. For example, if you choose to unsubscribe from marketing communications, we will delete this data within 30 days of receiving your request.
Technical and Usage Data : Technical and usage information collected through cookies and other similar technologies is retained for varying periods, depending on the type of cookie and its purpose. Session cookies are deleted once you close your browser, while persistent cookies may be retained for up to 2 years. You can manage your cookie preferences in your browser settings.

Accounting and Audit Data

Accounting documents and records, including invoices and financial reports, are retained for 7 years to comply with legal obligations and financial regulations.

Data Related to Litigation and Investigations

In the event of legal disputes, investigations or legal proceedings, we may retain personal data for the duration of the dispute or investigation and for any additional period necessary to protect our interests and comply with applicable legal requirements. By implementing these retention periods, we ensure that your personal data is managed responsibly and is deleted when it is no longer necessary for the purposes for which it was collected.

Privacy Policy Changes

Our Privacy Policy may be updated periodically to reflect legal changes or changes in our data management practices. We will notify you of any significant changes by email or by a message on our website. We encourage you to periodically review this page to stay up-to-date with the latest information on our privacy practices. The date of the last update will be indicated at the top of the policy.

Updating Users' Personal Data

You have the right to update or correct the personal data we hold about you. To do this, please access your account on www.fotehniq.ro and modify the information directly in the profile section. You can also contact us at the email address provided for further assistance.

Contact Details for Questions or Complaints

If you have any questions or complaints regarding our privacy policy or how we handle your personal data, please contact us:

LVD PRIME CONCEPT SRL

Phone number: +40742415586
Email: info@fotehniq.ro

We are here to help you and answer any questions you may have about the privacy and security of your data.