Terms and conditions

Contract

This website (hereinafter referred to as the "Site") is operated by LVD PRIME CONCEPT SRL (hereinafter referred to as the "Company"), a commercial company with registered office at Str. Constantin Brătescu no. 5, ap. 10, room 3, Constanța, Constanța county, registered with the Trade Register under no. J13/1507/2023, with tax code CUI 48094735, telephone: +40742415586, email: info@fotehniq.ro.

The following terms and conditions (hereinafter referred to as the “Terms and Conditions”) apply to access and use of this Site and the services offered within the Company Site and/or on its behalf. By accessing any page of this Site and/or using the services, you agree to be bound by these Terms and Conditions without limitation or qualification. Please read these Terms and Conditions carefully. Any clause contained in the Terms and Conditions, if deemed invalid, void or unenforceable for any reason, shall be deemed separate and shall not affect the validity and enforceability of the remaining clauses of the Terms and Conditions.

Definitions and terms

In these General Terms and Conditions, the following terms shall have the meanings specified below, unless the context requires otherwise:

  • LVD PRIME CONCEPT SRL: Refers to the company that owns and operates this website, including any subsidiaries and affiliates.
  • Website: Refers to the online platform operated by LVD PRIME CONCEPT SRL, available at fotehniq.ro, through which users can purchase cleaning products, mops with washable cloth accessories, cleaning products and detergents.
  • User: Any natural or legal person who accesses and uses the Website.
  • Customer: Natural or legal person who places an Order.
  • Account: The profile created by the User on the Website to be able to place orders, which includes the User's personal and contact information.
  • Order: The request submitted by the User through the Website for the purchase of one or more Products.
  • Products: Mops with washable cloth accessories, cleaning products, detergents and other products sold by LVD PRIME CONCEPT SRL through the Website.
  • Contract: The agreement concluded between LVD PRIME CONCEPT SRL and the User at the time of confirmation of the Order by LVD PRIME CONCEPT SRL.
  • Price: The amount of money that the User must pay for the Products ordered, as indicated on the Website, including any applicable taxes.
  • Payment Methods: The ways in which the User can make payment for the ordered Products, including online payments and cash on delivery in areas where it is available.
  • Delivery: The process by which the Products ordered by the User are sent to the address specified by him according to the shipping details provided on the Website.
  • Force Majeure: Any unforeseeable and unavoidable event that prevents one of the parties from fulfilling its contractual obligations, such as natural disasters, wars, terrorist acts, pandemics, strikes or other similar circumstances.
  • Return Policy: The rules and conditions under which the User may return the purchased Products and receive a refund of the Price paid, as detailed on the Website.
  • Personal Data: Information relating to an identified or identifiable individual, collected by LVD PRIME CONCEPT SRL for the purpose of managing User accounts and orders, as defined in art. 4 point 1 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  • Privacy: The Privacy Policy adopted by LVD PRIME CONCEPT SRL, which details how Users' Personal Data is collected, used and protected.
  • Online marketplace: Any service using software, including a website or part of a website or an application managed by or on behalf of a professional, which allows consumers to conclude distance contracts with other professionals or consumers.

These definitions are intended to clarify the terms used in the General Terms and Conditions, thus facilitating their understanding by Users. For any additional questions, Users may contact LVD PRIME CONCEPT SRL at the email address: info@fotehniq.ro.

Product description

The Company attempts to provide descriptions of the Products and Services as accurately as possible for the Customer. However, the Company does not warrant that the descriptions of the Products and Services or any other content of this Site is accurate, complete or error-free and up-to-date.

The following information is considered essential, if not already apparent from the context:

  1. a) The main characteristics of the product, taking into account the means of communication used and the product;
  2. b) The registered office and other identification data of the trader and, if acting on behalf of another trader, the registered office and other identification data of the latter;
  3. c) The price including all taxes or, if the price cannot reasonably be calculated in advance, taking into account the nature of the product, the method of its calculation. Also, where applicable, all additional costs for transport, delivery or postal charges, or, if these costs cannot reasonably be calculated in advance, a statement that there may be additional costs to be borne by the consumer;
  4. d) The payment, delivery and execution methods, if these differ from the conditions required by professional diligence;
  5. e) For products and transactions involving a right of withdrawal or termination, mention of this right.

LVD PRIME CONCEPT SRL provides consumers with access to all product reviews and indicates whether and how it guarantees that the published reviews come from consumers who have actually used or purchased the product, this being considered essential information.

Prices and payment methods

  • The price of the Products and Services is that indicated on the Site, except in cases of obvious errors. The price of the Products and Services may be modified at any time by the Company, without prior notice. It is possible that, despite the efforts of the Company, some of the Products and Services presented on the Site may have displayed an incorrect price, caused by technical problems or human error. In such case, the Company will contact the Customer for instructions before shipping or will reject the Customer's order and inform him of the cancellation of the Order.
  • The Company is not obliged to provide the Products and Services at an incorrect price even after the Company has sent the Customer an Order confirmation, if the error regarding the price of the Products and Services is obvious and unmistakable and could have been reasonably recognized by the Customer as a price display error. Payment can be made by bank card throughout the active delivery area, by cash on delivery in areas where it is available and other methods accepted by the payment processor. The Company reserves the right to refuse payment by bank order. In the case of payments by bank card, the amount will be debited from the Customer's account at the time of placing the Order.

Accuracy of billing and account information

  • We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time of ordering. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by dealers, resellers or distributors.
  • You agree to provide current, complete and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you if necessary. The Seller will issue an invoice to the Customer for the goods ordered. The Customer undertakes to provide all information necessary to issue a tax invoice. The Customer undertakes to provide the correct data for billing. The Customer also undertakes to update his Account whenever there are changes to the billing data. The Customer agrees to receive invoices in any way, both in electronic format via electronic mail and physically, if applicable.

Transfer of ownership

All Products supplied by the Company to the Customer shall remain the property of the Company until full payment by the Customer and until all claims that may arise from the performance of the contractual relationship have been resolved. Ownership of the Products shall be transferred upon delivery, after payment by the Customer, to the location indicated in the order.

Intellectual and industrial property rights

  • The Buyer acknowledges that it has no intellectual property rights over the information provided by the Seller and, as such, will not disclose this information to third parties or make it public. All drawings, graphic and design elements on the site, the site name and logos are registered trademarks owned by LVD PRIME CONCEPT SRL and may not be reproduced, copied or used without the written consent of the owner. All descriptions, drawings, graphic and design elements on the site are the exclusive property of LVD PRIME CONCEPT SRL, which owns all rights thereto, obtained directly or through licenses for use and/or publication. LVD PRIME CONCEPT SRL owns intellectual rights over the FOtehniq and GoldenHomeMOP trademarks. The Buyer is prohibited from copying, distributing, publishing, transferring to third parties (natural or legal), modifying or using the content elements published on the Seller's site without the Seller's written consent.
  • The use of content outside the site, the removal of LVD PRIME CONCEPT SRL copyright notices, as well as involvement in the transfer, sale or distribution of materials made by reproducing, modifying or displaying the content are permitted only with the express written consent of LVD PRIME CONCEPT SRL. The content of the site belongs to LVD PRIME CONCEPT SRL and cannot be used for commercial purposes. Any use of the content by third parties for purposes other than personal ones requires the prior written consent of LVD PRIME CONCEPT SRL. LVD PRIME CONCEPT SRL reserves the right to run campaigns and/or promotions without prior notice to Users.

Delivery and shipping

  • The delivery of the products is carried out by a specialized courier company to the address specified by the Customer within 3-10 working days from the moment the order is placed on the site.
  • The seller is not responsible for any delay in the delivery of the order due to reasons exclusively attributable to the courier company. The shipping of the products is the responsibility of the seller. At the time of delivery of the goods,
  • The Seller transfers ownership of the delivered products to the Buyer.
  • The Seller undertakes to properly package the products and ensure the transmission of accompanying documents. The Seller cannot guarantee the availability of the displayed products in stock. As soon as possible after receiving the Order, the Seller will inform the Customer of the lack of stock. The Seller makes constant efforts to update the stock in real time.
  • Non-specialized assembly/installation of the products sold on the site exempts the Seller from liability. The product is delivered with the assembly/installation manual and in the presence of some usage videos that can be found on the site. The assembly of the products can be done by the customer. Failure to comply with the mentioned assembly/installation steps or faulty assembly/installation leads to the Seller's exemption from liability. Pre-existing hidden or visible defects do not fall under the scope of those mentioned above. The assembly/installation of the products is the responsibility of the Customer, the Seller being not required to provide these services.

Return and refund policy

We inform you that, in accordance with GEO 34/2014, you have a 14 calendar day return period, valid from the date you took possession of the product ordered online. The products can be returned without invoking any reason and without incurring any costs other than those of returning the product, except in the case where the returned product is damaged, has missing accessories, etc. (these situations are described below in the return policy). The option to return products ordered online is only valid for consumers (natural persons), it does not apply to legal entities, PFAs, NGOs, etc.

Product return period

According to GEO 34/2014, the withdrawal period (for returning a Product) expires within 14 calendar days from:

  • the day on which the Customer takes physical possession of the order – if all Products that were the subject of the order were delivered in the same shipment;
  • the day on which the Customer takes physical possession of the last Product – if the Customer orders multiple Products in a single order that will be delivered separately;
  • the day on which the Customer takes physical possession of the last Product or the last part – in the case of delivery of a Product consisting of several lots or parts.

Requesting a return

If the Customer decides to withdraw from the Contract, he/she:

  • can complete the return form online in the "My Returns" section in the "My Account" section on the fotehniq.ro website;
  • can call Customer Service at the phone number in the "Contact" section or send a return request by email to info@fotehniq.ro.

Return procedure

In accordance with OUG 34/2014, you have a 14 calendar day return request period, valid from the date you took possession of the product ordered online, this provision applying only to individuals. The products must be returned in the condition in which they were received, preferably in the original packaging and accompanied by all original accessories and documents. If the returned products are damaged, show visible signs of wear that no longer allow their resale, the seller may refuse the return of the respective products. If the Customer requests withdrawal from the contract within the legal withdrawal period from the Contract, the following rules apply:

  • The Customer will be reimbursed the amount paid within 14 calendar days from the date on which the Seller receives the Product shipped by the Customer, if the product meets the return conditions provided by law and those specified in this return policy.
  • If the Customer ships the Product improperly packaged and this leads to damage to the Product during transport, the responsibility lies entirely with the sender (Customer).

The refund of the amount will be made using the same payment methods as those used by the Customer to pay the price of the Product for which the return is requested, unless the Customer agrees to another payment method.

Refund of amounts paid

LVD PRIME CONCEPT SRL will refund the amount of money related to the returned products after checking the products and after mutually agreeing on the refund method. If the Customer requests withdrawal from the contract within the legal withdrawal period from the Contract, the only costs borne by the Customer are the direct costs of returning the Product. The Customer will be refunded the amount paid for the product. The term for refunding the amounts to the customer is as follows:

  • For products returned within the legal period of 14 days from purchase, the refund period is 14 days from the date the seller received the returned product and found that it meets the return conditions.
  • For products that have certain deficiencies that require the application of penalties, products that were returned because they were delivered incorrectly or were damaged during transport, the refund deadline is established by mutual agreement.

The payment methods for the refunded amounts are as follows:

  • for Orders paid online with a bank card, by refund to the account from which the payment was made;
  • For Orders paid with cash on delivery, for the refund of the amounts paid, the Customer will be requested to have a valid bank account, the reimbursement will be made by bank transfer, as cash reimbursement cannot be made.

The refund of the price of the Product will be made at the price stated in the invoice issued upon sale of the Product which was sent to the Customer together with it, regardless of its price fluctuations subsequent to the sale.

General conditions regarding the return of products purchased online

We inform you that, in accordance with GEO 34/2014, you benefit from a return request period of 14 calendar days, valid from the date on which you took possession of the product ordered online and delivered via a courier approved by the seller. The provisions of GEO 34/2014 apply only to the Consumer defined as any natural person or group of natural persons established in associations, as defined in art. 2 point 2 of OG 21/1992 on consumer protection, republished with subsequent amendments and completions.

In accordance with GEO 34/2014, the Customer (individual) who wishes to exercise his/her right of withdrawal and return must consider the following aspects:

  • The returned product must be in the same condition, both physically and functionally, as it was on the date it was received based on the order placed online.
  • The customer must be liable for any diminution in the value of the good due to its use to an extent that exceeds the limit necessary to establish the nature, characteristics and mode of operation.
  • The Supplier may retain an amount of money equivalent to the costs of reconditioning products returned with defects in appearance, function, missing accessories or incomplete, excessively damaged or missing packaging.

LVD PRIME CONCEPT SRL reserves the right to refuse to accept the return in the following situations:

  • Repeated returns (more than two repeated returns for the same type, brand and model of product).
  • In cases where multiple products of the same type, brand and model were purchased, the return of a single unsealed product is accepted (the rest of the products are accepted only if they are sealed in the original packaging with all original labels).

Conditions regarding the condition of the product for which the return is requested

  • Be with the specific identification labels intact.
  • Be accompanied by all the accessories it was delivered with, including the user manual and warranty certificate (if offered).
  • It must not show any physical or functional damage.
  • Not have any missing elements or subassemblies.
  • It should not have any traces of use or installation (food residue, dust, stains, scratches, modifications, etc.).

If the returned product was accompanied by promotional materials or gifts, these will also be returned in the physical, functional and packaging conditions as they were received. If the returned product does not meet the mentioned return conditions, the seller reserves the right (in accordance with GEO 34/2014) to withhold from the value of the product the amounts necessary to recondition it to bring it to the initial condition when it was received by the Customer.

Return of non-conforming products

You can also request the return of products in the following situations:

  • Product that does not comply with the specifications on the site. If the product you ordered proves not to comply with the specifications in our offer, you can request its return for replacement or full refund of the value. If the replacement with a product of a higher value is agreed, you will pay the difference; respectively, if the value is lower, you will receive a partial refund up to the value of the replacement product. The return and shipping costs for the replacement product, if applicable, are borne by the seller.
  • Wrongly delivered products (do not correspond in brand, category or model to the product ordered by the customer). If you have been delivered a different product than the one ordered, please report this as soon as possible in order to return the product and have it replaced with the correct one. All return and shipping costs of the correct product will be borne by the Supplier.

Situations in which products purchased online cannot be returned

Products in one or more of the following situations cannot be returned:

  • Products made to the specifications presented by the consumer or clearly personalized;
  • Products that are likely to deteriorate or expire quickly;
  • Sealed products that cannot be returned for health protection or hygiene reasons and that have been unsealed by the consumer;
  • Products which are, after delivery, according to their nature, inseparably mixed with other elements;
  • Products purchased by legal entities (companies, PFA, foundations, nonprofit societies);
  • Products ordered online, but which were picked up directly from the seller's warehouse.

Returns of Products on which unauthorized interventions have been performed, those that show signs of wear or excessive use, scratches, chips, impacts, mechanical/electrical shocks, products that are missing accessories are not accepted.

Do you have any questions or concerns about our return policy? If you have any concerns about the products you purchased from us or questions about our return policy, do not hesitate to contact us at the email address info@fotehniq.ro.

 

GUARANTEES

All Products sold on the Site benefit from a warranty in full compliance with Romanian legislation in force and the seller's commercial policies. All Products presented on the Site are new, in their original packaging and come from sources authorized by the manufacturer.

Applicable law and jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of Romania. Any disputes arising between the Company and the Client shall be resolved amicably or, if this is not possible, the disputes shall be resolved by the competent courts of Romania, Bucharest.

Force majeure

LVD PRIME CONCEPT SRL will not be liable for failure to perform or delay in performing its obligations due to force majeure events including, but not limited to:

  • Natural Disasters: Earthquakes, floods, fires, storms.
  • Conflicts and Civil Disturbances: Wars, acts of terrorism, riots.
  • Government Interventions: Legislative changes, embargoes.
  • Epidemics and Pandemics: The spread of contagious diseases, quarantines.
  • Strikes and Blockades: Strikes, transport blockages.
  • Power Outages and Technical Issues: Infrastructure failures, cyber attacks.

Effects of Force Majeure:

  • Suspension of Obligations: The affected obligations will be suspended for the duration of the force majeure event.
  • Notification: LVD PRIME CONCEPT SRL will inform users as soon as possible about the event and its impact.
  • Resumption of Obligations: After the end of the event, LVD PRIME CONCEPT SRL will resume its obligations as soon as possible.
  • Termination of the Contract: If the force majeure event lasts more than 30 days, either party may terminate the contract by written notice, without being liable for damages.

These provisions protect LVD PRIME CONCEPT SRL and users from the consequences of unpredictable and unavoidable events.

 

Corporate liability

The Company cannot be held liable for any damage if it is caused by failure to comply with the Terms and Conditions and/or the Contract, as well as other instructions mentioned on the Site. Also, the Company is not liable for damage caused by the improper functioning of the Site, as well as for those resulting from the inability to access certain links available on the Site. The Company is not liable for damage of any kind that may be suffered by the Client or a third party as a result of the Company's fulfillment of any of its obligations under the Contract, as well as for damage resulting from the use of the Products and Services after their delivery and, in particular, for the loss of products.

Discount campaigns and discount codes

LVD PRIME CONCEPT SRL may run discount campaigns and offer promotional codes to users of the fotehniq.ro Website. These are subject to the following terms and conditions:

  1. Discount Campaigns
    • Duration and Validity: Discount campaigns are valid for limited periods specified in the promotional materials. LVD PRIME CONCEPT SRL reserves the right to modify or cancel discount campaigns without prior notice.
    • Included Products: Discounts apply only to products specified in the campaign details. Discounts cannot be applied retroactively to orders placed before the campaign begins.
    • Stock Availability: All products in discount campaigns are available while stocks last.
  2. Promotional Codes
    • Use of Promotional Codes: Promotional codes can be used during the checkout process on the Website. Each promotional code can be used only once per user, unless otherwise specified.
    • Usage Restrictions: Promo codes cannot be combined with other offers or promotions, unless otherwise specified. Promo codes cannot be exchanged for cash and are not transferable.
    • Validity: Promotional codes have a limited validity period, specified in the promotional materials. LVD PRIME CONCEPT SRL reserves the right to cancel unused promotional codes after the expiration of the validity period.

 

  1. General Conditions
    • Modifications and Cancellations: LVD PRIME CONCEPT SRL reserves the right to modify or cancel any discount campaign or promotional code at any time, without prior notice.
    • Returns and Refunds: In the case of returning products purchased with discounts or promotional codes, the amount refunded will be the price actually paid by the buyer, taking into account the discount applied.
    • Abuse and Fraud: Any abuse or attempted fraud related to the use of promotional codes may lead to the cancellation of the order and the suspension of the user's account.

By participating in discount campaigns and using promotional codes, users accept these terms and conditions. For additional questions or clarifications, users can contact LVD PRIME CONCEPT SRL at info@fotehniq.ro

Changes to terms and conditions

The Company reserves the right to make changes to the Site, the policies of this Site, as well as these Terms and Conditions at any time. If any of these clauses is considered invalid, void or unenforceable for any reason, this condition will be considered independently and will not affect the validity and applicability of the other conditions. Any change is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, occurring at any time after the operation of the change, and the failure to accept any change entails the obligation of the respective User to immediately cease accessing the site and/or using in any way the services offered through it.

 

 

 

Contact

For any questions, concerns or assistance related to the products and services offered by LVD PRIME CONCEPT SRL, users can use the following contact information:

  1. Contact Information
    • Email address: info@fotehniq.ro
    • Website: fotehniq.ro
  2. Frequently Asked Questions (FAQ)
    • Users can consult the Frequently Asked Questions section of the Website for quick answers to the most common questions related to products, orders, delivery and returns.